What is MIQ? What is Elevate?
MIQ is the app on your phone or iPad. Elevate is the program on your computer.
NOTE: These are not the same as Mobile Maintenance.
Inspection not uploading to Yardi/CRM in resident attachments.
Assign the ticket to software. This is generally a SharePoint issue.
Employee can’t find an inspection in Elevate.
Do NOT manually enter or create an inspection.
- Employee should clear their dashboard filters and complete a new search.
NOTE: Filters should be cleared every time when searching in Elevate.
- The max records are likely set to 100. To change the max record: From the Dashboard > Click the “More” dropdown > Change max records from 100 to 500 or 1000 > Click Done
NOTE: Move out inspections are automated and created when the notice is entered into Yardi Voyager/CRM. Allow 30 minutes before attempting to view the move out inspection.
Preventative maintenance inspections will be visible in Elevate on or around the 1st of the month.
Unit by Unit inspections will be visible in Elevate on March 1st and due on May 31st. (90 Days)
Life safety inspections will be visible in Elevate on September 1st and due on November 30th. (90 Days)
If an inspection can still not be located in Elevate after troubleshooting, assign the ticket to Software.
Employee can’t find an inspection assigned to them on iPad or phone.
Check the scheduled date:
- If the resident moved out early, the scheduled date of the move out inspection must be edited to the current date
- If the date is older than 90 days on a unit by unit inspection, it will not show in the MIQ app. Assign the ticket to Software for the date to be adjusted.
Adding access for Leasing Professionals and Service Techs.
Property Managers can request access for leasing professionals and service techs. Regional Manager must be copied for approval.
Canceling a Duplicate Inspection.
Why did the team create a duplicate inspection?
Provide instructions to site team on how to cancel a duplicate inspection and remind them they should not be creating inspections.
To cancel a duplicate inspection: From Elevate > go to the inspection > click Results > change the Primary Status to Cancel > Add a note stating why canceling > Click Save
Creating or Adding Inspection Templates in Elevate.
Asset Managers often request additional inspections. AVP and Operations Leadership Approval is required, and the request must go through the Implementations Team.
Receiving database error message database when attempting to make edits in Elevate.
Try two troubleshooting items:
- Check to make sure a Resident T-code has populated under scheduling.
Notify the Software team before proceeding.
If able to proceed:
Click Scheduling > Select Resident > Choose Resident with T-code > Click Save
- The items that the site team needs to edit must be brought back to the original state.
Click on Details > click on item that needs to be edited or corrected. Example: Cleaning > click on Rating and clear details > click on Observation and clear anything checked off > click on Responsibility and clear > click Save
Can’t save the responsibility due to receiving an error in Elevate when reviewing and editing
the inspection.
Check to make sure a Resident T-code has populated under scheduling. Refer to the screenshot and instructions above.
Check to make sure a Resident T-code has populated under scheduling. Refer to the screenshot and instructions above.
Employee can’t access MIQ from my iPhone or my Android.
- Check to make sure their location settings for the app are set to “while using” or “always”.
- Is the MIQ App up to date?
The bottom left side of the log in screen should say: Updated [Date]
NOTE: If using a site iPad and the app requires an update, assign to the appropriate person/department to update the app
Employee can’t take a photo while using the app.
The employee should make sure their camera is enabled for the app.
The employee has taken a lot of photos and they are not showing up in Elevate.
When taking many photos during a move out inspection the employee must continue to sync until all photos transfer over to Elevate. After the photos all sync to Elevate then they can finalize and submit for approval. It is suggested to ensure they are on WIFI when trying to sync and finalize.
To Sync: Select the 3 dots on the top right of your app > click Sync Now.
Employee received an upload data error.
Photos must be taken within the MIQ app; photos cannot be uploaded from phone or from the desktop into Elevate because it will cause errors.
Employee cannot see the unit # in their Unit by Unit inspection when in MIQ.
Click load more and the unit # it will populate.